Privacy Policy

CLB Advanced Aesthetics Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or receive treatments at our clinic located at 25 High Street, Harefield, UB9 6BX.

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1. Information We Collect

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We may collect and process the following personal data:

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* Personal details: name, date of birth, address, email address, and   phone number

* Medical information: relevant health history, medications, allergies,   and treatment records

* Payment information: billing details (we do not store full card details)

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Website usage data: IP address, browser type, and pages visited

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2. How We Use Your Information

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We use your personal data to:

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* Provide consultations and treatments safely and effectively

* Assess your suitability for treatments

* Manage appointments and bookings

* Process payments

* Communicate with you regarding your appointments or enquiries

* Comply with legal and regulatory obligations

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3. Legal Basis for Processing

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We process your data under the following lawful bases:

 

* Consent: where you have given clear consent (e.g. for medical         information and marketing)

* Contract: to fulfil our obligations when you book a service

* Legal obligation: to comply with applicable laws and regulations

* Legitimate interests: to operate and improve our services

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4. Special Category Data (Medical Information)

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As part of providing aesthetic treatments, we collect sensitive personal data (health information). This is processed only:

 

* With your explicit consent

* Where necessary for the provision of healthcare services

* In line with UK data protection laws

 

5. Sharing Your Information

 

We may share your data with:

 

* Healthcare professionals where necessary for your treatment

* Payment providers (e.g. Klarna, Clearpay) to process transactions

* IT and system providers who support our business operations

* Regulatory or legal authorities where required by law

 

We do not sell or rent your personal data to third parties.

 

6. Data Storage and Security

 

* Your data is stored securely and access is restricted to authorised personnel only

* We implement appropriate technical and organisational measures to protect your data

* Medical records are retained in accordance with professional and legal requirements

 

7. Data Retention

 

We retain your personal and medical data only for as long as necessary, including:

 

* To meet legal, regulatory, and insurance requirements

* To maintain accurate medical records

 

Typically, medical records are retained for a minimum of 7 years after your last treatment (or longer if required).

 

8. Your Rights

 

Under UK data protection law, you have the right to:

 

* Access your personal data

* Request correction of inaccurate data

* Request erasure of your data (where applicable)

* Restrict or object to processing

* Withdraw consent at any time

* Lodge a complaint with the Information Commissioner’s Office (ICO)

 

9. Cookies

 

Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

 

10. Marketing Communications

 

* We will only send marketing communications where you have opted in

* You can unsubscribe at any time by contacting us or using the

   unsubscribe link in emails

 

11. Third-Party Links

 

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites.

 

12. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

13. Contact Information

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

 

CLB Advanced Aesthetics Ltd

25 High Street

Harefield

UB9 6BX

Email: info@clbadvancedaesthetics.co.uk

Phone: 07355 783154

 

14. Complaints

 

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

Website: https://www.ico.org.uk

Phone: 0303 123 1113

 

CLB Advanced Aesthetics Ltd is committed to ensuring your personal data is handled responsibly, securely, and in accordance with UK data protection legislation.

 

This is fully aligned with UK GDPR and aesthetics clinic requirements.

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